Binance, KuCoin Hit by AWS Outage as Crypto Services Go Down

A major outage at Amazon Web Services (AWS) on April 15 caused widespread issues across several centralized crypto exchanges (CEXs). The disruption affected at least 12 AWS services and forced platforms like Binance and KuCoin to temporarily pause withdrawals due to technical problems with their cloud provider.

Binance and KuCoin Work to Fix the Issue

Binance said its team was working closely with AWS to fix the problem as quickly as possible. In a follow-up update, the exchange shared that most services were coming back online and withdrawals were open again. Still, many users reported ongoing problems with trading on Binance and KuCoin, as seen in multiple posts on X.

Binance noted that some features might still run slowly while the system fully recovers and promised to keep monitoring everything to ensure smooth operations.

MEXC and Other Exchanges Also Affected

Other major platforms like KuCoin and MEXC also reported service interruptions. MEXC users experienced issues such as strange candlestick charts, failed order cancellations, and delays in transferring assets. The exchange confirmed that all funds were safe and said Futures trading was not affected.

MEXC also announced that a compensation plan would be introduced for users who suffered losses due to the platform-related problems. Their customer support system was impacted as well.

In total, at least eight crypto platforms were affected by the AWS outage, including Coinstore, Gate.io, and DeBank.

Popular crypto tools like Rabby Wallet and DeBank also went down, leaving users unable to access their services. Both teams assured users that assets were secure and said they were working to restore access as soon as AWS fixed the issue.

“We are seeing initial signs of recovery but continue to monitor and work toward full recovery. Other AWS services are also impacted by this issue, and are also observing recovery. We will provide another update within the next 30-60 minutes,” AWS shared in a recent update. 

Risks of Centralized Crypto Exchanges

The incident highlights how dependent the crypto industry is on centralized cloud providers like AWS. Many major exchanges—including Coinbase, Crypto.com, Huobi, BitMEX, and Kraken—use AWS to run their websites, apps, and store data. This outage shows how one failure can affect multiple platforms at once.

Bitget CEO Gracy Chen also addressed the situation, saying it’s a reminder for the industry to explore decentralized cloud options as a more reliable alternative.

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