Microsoft says the global outage hitting Outlook, Teams and other Microsoft 365 services was not caused by a cyber attack or a surge in users. The company said some of the servers running these services stopped working, leaving the remaining servers overloaded. The disruption began early Friday Australian time, or late Thursday night in India, and has now lasted more than 10 hours. Microsoft said its latest fixes are not working as expected and it still cannot say when full service will return. Some servers are back online and a few regions have partly recovered, but restored servers froze again once users logged back in. Affected services include Outlook email, Teams, SharePoint, Microsoft 365 Copilot, Intune and Defender security tools. Downdetector logged about 120,000 Outlook outage reports worldwide in the early hours. In Australia, government agencies, councils and Queensland Health were among those hit. It is Microsoft 365’s third major outage this year, after disruptions in January and August.
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