Outlook, Teams and other Microsoft 365 services have been disrupted for more than 10 hours, with users in India among those affected by the global outage. Reports on Downdetector peaked at around 1:30 am IST on Friday with 1,38,058 complaints, before easing to about 34,490 by 4:30 am. In an update at 3:30 am IST, Microsoft said services were slowly recovering as users reconnected. The company traced the problem to a process that sets up secure connections on its servers, which became overloaded and caused the servers to stop handling requests. Microsoft is testing a configuration fix on a small group of servers before a wider rollout, restarting affected systems and reversing a recent network change that coincided with the start of the outage. The disruption has also hit Microsoft 365 connectors used by OpenAI and Anthropic, affecting how their AI tools link to Outlook and Teams. Microsoft has said the outage was not caused by a cyber attack.
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